Who We Are

Experience Matters
Damian has over 20 years providing advice.
His last 10 years have seen him in senior management roles developing distribution and strategy in companies such as ANZ, TOWER Australia, Bendigo Bank.

Understanding technology and its ability to improve efficiency in business has been a significant advantage to Damian in his career to date. He also enjoys coaching sports having coached numerous A grade sides to victory.

Joan has over 20 years experience in an office environment managing people and process. Career highlights include managing the site office at the Prospect reservoir firstly with John Holland and then Australian Water services.
A mad keen gym enthusiast and Personal Trainer, Joan has experience using MYOB and Quick books.

Our Approach

We prefer to partner with business owners to deliver the kind of results that you want and desire from your business.

The process we typically follow is a business fact find specifically designed to uncover issues that lie within your business. This allows us to provide a diagnosis that will lead us to design, recommend and deliver solutions relevant to your business needs.

In tailoring solutions we understand the need to remain available to guide and mentor to ensure gains achieved are properly embedded in your organisation.

The success of our approach lies with our ability to work closely with owners as a trusted resource, regularly reviewing performance with fresh eyes.

Fact Find

The fact find is a process of identifying issues understanding objectives within the SME.

Diagnosis

Diagnosis is the process of identifying what will give the best results for the business

Diagnosis operates at a number of levels

Strategic objectives

Business systems effectiveness

Process efficiency

Team culture

Leadership effectiveness

Skills availability

Without the proper fact find diagnosis can be misguided.

We prefer to design solutions based on sound research and support for our recommendations. We will remain available to guide and mentor as part of the solution.

Design

As the desired results become clear, the best method of delivering the desired outcomes will be used to;

• address the area needing to be managed
• establish processes to allow employees to engage in the business at the appropriate level
• Change management to align employee thinking with small business objectives
• Processes to manage operational efficiencies in business critical roles

Usually in small business all roles are critical.

Coaching and mentoring leadership and engaging staff to achieve business objectives requires strategic business focused methods designed to bring about the required performance improvements.

Facilitation

It is often necessary to get people out of their comfort zone so that maximum benefits can be achieved.
We can bring the facilitation processes together to maximise the experience and the result.

Systems

Small business systems make up a key area of the organisational performance.

In most small businesses today systems are not integrated to provide operational efficiency.

The results of this disjointed approach are usually seen in a lack of business intelligence and numerous manual processes. This then leads on to questioning appropriateness of decisions, timely decisions, and most important, informed decisions.

Integrated systems will allow SME’s to operate with the kind of efficiency that has been driven in big business.

Coaching

We provide coaching that is designed to maximise personal effectiveness by providing clear objective alignment that will lead to increased job satisfaction for staff.

We can also provide guidance in strategic planning for leadership, ensuring next years objectives are in place and appropriately communicated, and with our systems dash boards we can tailor Key performance indicators for individual roles. Staff know exactly how they are performing against specific KPI’s and this leads onto increased job satisfaction.

As a small business owner you need to be in condition to run the race. Along with our other out sourced office solution we can provide personal training solutions from our qualified Personal Trainer.

For more information on personal training and out sourced office solutions contact joan@bridgeportcg.com.au